IN-HOUSE SERVICES

At Vernon, PR & Marketing is not outsourced — it’s built in-house and closely connected to the brands we work with.

We handle everything from social media and influencer collaborations to press relations, campaigns, and brand activations. This includes ongoing content creation, and digital storytelling that strengthens visibility across all relevant channels.

We work closely with media, stylists, journalists, and influencers, and host regular press days to ensure strong and consistent brand exposure.

Beyond PR, we support our brands with retail marketing, in-store materials, visual merchandising, events, and local partnerships — making sure the brand shows up consistently, always on both online and offline.

We operate in a market where expectations are high — and rightfully so.

Our internal customer service team works closely with both brands and retailers to ensure a smooth and professional experience at every touchpoint. From order handling to after-sales support, we prioritise clarity, responsiveness, and solutions that actually move things forward.

Being close to our partners allows us to act fast, adapt when needed, and maintain a high level of service across all markets.

Our logistics setup is fully managed locally from our warehouse in Ballerup just outside of Copenhagen.

With a 2,000 m² facility and the capacity to pick and pack up to 4,000 5,000 units per day, we ensure fast and reliable handling of all orders. Reorders received before midday are shipped the same day, and brand deliveries are typically handled within 72 hours.

We offer flexible in-house solutions including special handling, labelling, and tailored delivery setups. Our system is built to scale, allowing us to grow alongside our brands.

Our in-house e-commerce team manages the daily operations across multiple brand webshops.

This includes both B2C and B2B channels, covering product uploads, content updates, pricing, and stock coordination. We also handle campaign execution and seasonal promotions across all platforms.

In addition, we operate dedicated customer service and order support, ensuring a consistent and reliable experience for both retailers and end consumers.

The setup is agile, structured, and designed to scale as our e-commerce business continues to grow.

Operating across multiple markets requires more than commercial execution — it requires control and responsibility.

At Vernon, we have an internal compliance function dedicated to ensuring that all operations align with applicable laws, regulations, and industry standards. As our industry is constantly evolving, we prioritize staying up to date — ensuring we are always aligned with current legislation. This covers everything from import regulations and documentation to internal policies and ethical business practices.

By working proactively with compliance, we minimize risk, ensure consistency, and create a secure foundation for both brands and customers.